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Privacy and cookie policies

22.02.2019

Privacy policy

Your privacy is important to us and we respect that. This privacy statement explains, what kind of personal data is collected by the owner of this web site or provided by you, through our interactions with you and your use of our web sites. Full featured options Trevento.com and possible apps and softwares.

How your personal data will be used, where it is held, how long it will be kept and your rights? Please read this privacy policy carefully.

1.0 Definitions and interpretation. In this privacy, the following definitions are used:
– Data controller means a responsible party who (either alone or jointly or in common with other parties) determines the purposes for which and the manner in which any personal data are, or are to be, processed.

1.1 Data processor , in relation to personal data, means any party (other than an employee of the data controller) who processes the data on behalf of the data controller.

“You”, “your” or “data subject” means:
– Visitors to our website
– Subscribers to any service we offer through our site
– Users of our possible applications
– Prospective or existing clients corresponding with us by phone, e-mail or otherwise

1.2 Data controller , “we” , “us” and “our” means:
Trevento.com, its subsidiaries and its data processors is presented as company name. Privacy and/or cookies in all search engines in Trevento.com site and its re-directed sites for actual bookings and related informations are not controlled by Trevento.com and therefore all users should read each individual service providers all policies before and/or while booking/purchasing products, such as hotel rooms, flight tickets, tickets for things to do, etc.

1.3 Personal data means any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier.

1.4 This definition provides for a wide range of personal identifiers to constitute personal data, including name, identification number, location data or online identifier, reflecting changes in technology and the way organizations collect information about people. The definition incorporates, where applicable, the definitions provided in General Data Protection Regulation, GDPR.

2.0 Changes to this privacy policy. We reserve the right to change and update this Privacy Policy, and other policies from time to time. Please review this policy periodically for changes. If you do not accept our policies, please do not use our site and its services.

3.0 Who we are. Trevento.com and Treventocom, 11616 Tallinn, Estonia, email info(at)trevento.com. Service providers: 1)Go Travel Un Limited, Hong Kong as Travelpayouts 2)IT Travel LP, Edinburgh, Scotland as Kiwitaxi 3)Travel Jigsaw Limited, London, UK as Rentalcars 4)GYR, TsimShaTsui, Kowloon, Hong Kong as HopaYacht 5)Tiqets International B.V., Amsterdam, Netherlands as Tiqets 6)Viator Inc./TripAdvisor LLC, San Francisco/Needham, MA, USA as Viator 7)DigiVentures Holdings LLC, New York, USA as TravelInsurance 8)GoEuro Corp., Delaware, USA as GoEuro/Omio 9)CruiseDirect Inc./International Voyager Inc., Morristown, USA as CruiseDirect 10)UAB Skycop.com Ltd., Vilnius, Lithuania as Skycop 11)BookF1.com Limited, London, UK as BookF1 12)Travel Innovations Limited, London, UK as NightlyTravel

4.0 You have the right to information, correction, deletion, limitation of processing, opposition to processing, and data portability. 

4.1 Article 21 (1) of the GDPR regulation, you have the right to file an objection at any time for reasons arising out of your particular situation against the processing of personally identifiable information relating to you, pursuant to Article 6 (1) of the GDPR (data processing in the public interest) or Article 6 par. 1 f GDPR (data processing for the protection of a legitimate interest); this also applies to a profiling based on this provision. In the event of your objection, we will no longer process your personally identifiable information unless we can establish compelling and legitimate grounds for processing that outweigh your interests, rights and freedoms, or if the processing aids the enforcing, exercising or defending of legal claims.

5.0 Personal data we may collect from you. We may collect and process the following data and personal information about you:

5.1 Personal Data you provide us. We collect the information provided by you to operate effectively and provide you the best experiences with our website, products and services. You provide some of this information voluntarily, this includes information you provide if you subscribe to our newsletter, register to use our possible app, download or register the app, enter into any transaction on the app or the website, send us a query or feedback, purchase goods via the website, participate in discussion boards or other social media functions on our site and/or in social media platforms, promotion or survey, or when you report a problem with our website.

5.2 This information may include your travel destination, travel dates, class and number of passengers, how many people will accompany you, your children ages.

6.0 What information we don’t collect about you. Your name, age, email address (unless you subscribed to our email list or within inquiry with information provided by you. We don’t provide any payment details or personal passport, address etc. informations, since w edo not sell tickets and all actual booking and purchasing of products are made in re-directed sites, owned and ran by the vendor/provider.

6.1 Most information in our systems is non-personally identifiable, which means that even we can’t match specific records to specific individuals, unless they signed up for an account. In this case, we treat this information with utmost respect and care.

7.0 Order and payment information. You pay to an airline, hotel or travel agency directly, we have no visibility of your order/booking information, including, but not limited to: specific ticket bought, price paid, credit card number, etc. All actual and contractual agreements are between a customer and a provider/hotel/airline etc.

7.1 All finalized bookings, reservations and payments are executed with (only) third party providers/bookers/vendors site. Actual customer relationships is created between a customer and a booker/vendor/PROVIDER, not with Trevento.com.

8.0 Trevento.com is no contractual party for the hotel/flight etc. bookings and all, and any claims of the user/customer under the hotel reservation/flight booking etc. and any data collected by a third party and/or hotel/flight etc. booker/vendor/provider. All claims are to be asserted against the third party (booker/vendor/hotel/service provider etc.) and not against Trevento.com.

9.0 Children. We do not offer any products or services for purchase by children. If you are under 16, you may use our Website only with the involvement of your holder of parental responsibility. We do not knowingly collect personal information from children below 16 without the consent of the child’s holder of parental responsibility.

10.0 Information you provide about others. In providing personal data about other individuals (such as someone in whose name you are registering an account or subscribing to our marketing promotions), you represent that you have notified them of 1)the purposes for which information will be used 2) the recipients of their personal data and 3) how they can access and correct the information. You further represent that You have obtained all necessary consents from them.

11.0 Information which may be made available to us, or collected automatically with the use of cookies or analytic tools. We might get some information from our visitors by recording how they interact in/with our website with the use of cookies, analytics tools or obtain data from third parties.

12.0 Technical information, including personally identifiable information. Device and connectivity information such as IP (Internet Protocol) address, mobile network information, your mobile operating system, the type of mobile browser you use, time zone settings etc.

13.0 Details of how you used our website, information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time), page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

This privacy statement is valid for Trevento.com websites and in possible Trevento.com app.

14.0 In the event of your objection, we will no longer process your personally identifiable information unless we can establish compelling and legitimate grounds for processing that outweigh your interests, rights and freedoms, or if the processing aids the enforcing, exercising or defending of legal claims.

15.0 Collected information: subscribe and contact form. When you contact us by e-mail or through a contact form, we will store the data you provide (your e-mail address, possibly your name and telephone number) so we can answer to your questions.  This information serves to substantiate your inquiry and improve the handling of your request. A statement of this information is expressly provided on a voluntary basis and with your consent, art. 6 par. 1a GDPR. As far as this concerns information about communication channels (such as your e-mail address or telephone number), you also agree that we may also, where appropriate, contact you via this communication channel to answer your request. You may of revoke this consent for the future at any time. We will not share information submitted, including personal data, with any third party such as travel agencies/airlines/hotels etc. based on the contact and feedback submissions, unless it concerns the services which they offer.

16.0 Social media and similar platforms. If you decide to be an active participant in the Trevento.com social media community, e.g., by sending photos, reviews or creating ratings and descriptions, you decide yourself which personally identifiable information is visible in public. Also and/or agree all policies by the certain social media platform, you are using.

Cookies

17.0 A cookie is a small file, typically of letters and numbers, downloaded on to a device when the user accesses certain websites. Cookies allow a website to recognize a user’s device.

17.1 Why do we use cookies? Cookies allow us to improve the website’s content, functionality and speed, while their tracking ability also helps us to understand your likes and dislikes, which means we can respond quickly and adapt the site accordingly.

17.2 Session cookies. These cookies store the ID of a user’s session

17.3 Security cookies. We use cookies for our security features, and to help us detect malicious activity.

17.4 Preferences, features and services. These cookies help us to customize your preferences, such as which language you prefer and what your communications preferences are or to fill out forms on our faster.

17.5 Performance, Analytics and Research. Cookies help us to analyze our web site performance. We use cookies to improve our products, features, and services, including to create logs and record when you access our site.

17.6 Third-party/external cookies. In addition to the cookies search.trevento.com delivers to your computer, certain third parties may deliver cookies to your computer for a variety of reasons for more targeted advertising experience. We are working with online advertising companies to display online behavioral advertising on our sites and third party sites that you visit. This targeting may be based on information you submit on our sites or third party platforms. Your search parameters (origin, destination, travel dates, class and number of passengers) could be used for advertising purposes. Please note what we are not sharing Personally identifiable information to third parties.

Level of data protection is reached through EU standard contracts and regulations or an adequacy decision that is comparable to the standard within the EU.

We wish you pleasant flights and stays!

Trevento

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