Did you experience denied boarding due to overbooking?
Overbooking is a common airline practice these days. The airlines oversell flight tickets to maximize their profits: that’s how they can fill the free seats of the passengers who did not show up for the flight. It’s very unpleasant when your travel plans are disrupted due to the carrier’s fault. In this case, any passenger who faced denied boarding because of overbooked flight is entitled to a compensation up to €600 per person.
What to do if the flight was overbooked
Unfortunately it is not enough to know that your flight is overbooked. You should still come to the airport and register your flight. After denied boarding due to overbooking, the carrier must provide you with information on other ways you can reach your destination.
If you want to get a compensation, you need to have written evidence of denied boarding. It should be written on your new boarding card or luggage receipt. If you don’t have it – please contact the carrier personnel.
If your flight was overbooked, your carrier must provideyou with free meals and drinks. You should also be allowed to make two free calls, use e-mail or send a free fax. If you have to wait for the flight for one or more nights, the carrier must grant you free accommodation at a hotel, including transport to/from the airport.
If you went on a business trip and your ticket was bought by the company – don’t worry. Compensation for cancelled flight belongs to the person whose name is on the ticket.
What compensation are you entitled to?
- 250€ – If you reached your destination more than 3 hours late and travel distance was up to 1,500 km
- 400€ – If the distance was between 1 500 km and 3 500 km and you reached your destination more than 3 hours late.
- 600€ – If the travel distance was over 3 500 km and you reached your destination more than 3 hours late.