fbpx

Book today. Travel tomorrow.

Have you ever experienced flight delays, cancellation or were denied boarding due to overbooking? 

Did you know that you may be entitled to flight compensation for these disruptions?

Was your flight delayed?

Around half a million flights are delayed or cancelled in a month, but only a small part of affected air passengers are aware that they are entitled to compensation for the flight.

A flight is considered to be delayed if your scheduled flight arrives 3 hours later than expected. Did you have a delayed flight? Don’t worry, because you are entitled to be compensated!

Know your passenger rights

When you travel by plane, you are protected by the European regulation (EC) 261/2004. Only a small percentage of all air passengers are aware of their rights and many lack the legal knowledge to claim compensation for their delayed flights. Even when they know they can get a compensation, that’s not that easy do when one needs to convince the airlines!

  • Unfortunately, knowing that your flight was delayed is not enough. You should still come to the airport and register to your flight. You will not be able to get compensation if you were not registered for the flight at the airport.
  • If your flight was delayed, your carrier must provide you with free meals and drinks. You should also be allowed to make two free calls, use e-mail or send a free fax. If you have to wait for the flight for one or more nights, the carrier must grant you free accommodation at a hotel, including transport to/from the airport.
  • Don’t accept any compensationswhich demands you to sign away your right to seek further compensation.
  • Send the claim for your compensationas soon as possible, because different countries have different compensation time limits.
  • If your friends or family members were to be on same flight with you, remember that each passengeris eligible to get a compensation.
  • If you went on a business trip and your ticket was bought by the company – don’t worry. Compensation for delayed flight belongs to the person whose name is on the ticket.
  • If your flight is within the EUand is operated either by an EU or a non-EU airline
  • If your flight arrives in the EUfrom outside the EU and is operated by an EU airline
  • If your flight departs from the EUto a non-EU country operated by an EU or a non-EU airline
  • EU means the 28 EU countries, including Guadeloupe, French Guiana, Martinique, Réunion Island, Mayotte, Saint-Martin (French Antilles), the Azores, Madeira and the Canary Islands as well as Iceland, Norway and Switzerland.
  • Ukraine, Turkey and Israel also have their regulations to protect air passenger rights.

Was your flight delayed?
Around half a million flights are delayed or cancelled in a month, but only a small part of affected air passengers are aware that they are entitled to compensation for the flight.

A flight is considered to be delayed if your scheduled flight arrives 3 hours later than expected. You are entitled to get up to €600 per person.

When you travel by plane, you are protected by the European regulation (EC) 261/2004. Only a small percentage of all air passengers are aware of their rights and many lack the legal knowledge to claim compensation for their delayed flights. Even when they know they can get a compensation, that’s not that easy do when one needs to convince the airlines!

What delayed flight compensation should you expect?
Flight compensation depends on many things: flight distance, delay length, weather conditions, extraordinary situations.

  • 250€ – If you reached your destination more than 3 hours late and travel distance was up to 1,500 km 
  • 400€ – If the distance was between 1 500 km and 3 500 km and you reached your destination more than 3 hours late.
  • 600€  – If the travel distance was over 3 500 km and you reached your destination more than 3 hours late.

Cancelled flight ruined your plans?Statistically, one in ten Europeans gets to see the dreaded “cancelled” mark their flight on the departure board at the airport. You are entitled to get up to €600 per person.

What cancelled flight compensation should you expect?
Airlines must inform you of a cancelled flight no later than 14 days before departure date. Otherwise, it is classified as a serious travel disruption and you can apply for compensation.

  • 250€ – If you reached your destination more than 3 hours late and travel distance was up to 1,500 km.
  • 400€ – If the distance was between 1 500 km and 3 500 km and you reached your destination more than 3 hours late.
  • 600€ – If the travel distance was over 3 500 km and you reached your destination more than 3 hours late.

Did you experience denied boarding due to overbooking?
Overbooking is a common airline practice these days. The airlines oversell flight tickets to maximize their profits: that’s how they can fill the free seats of the passengers who did not show up for the flight. It’s very unpleasant when your travel plans are disrupted due to the carrier’s fault. In this case, any passenger who faced denied boarding because of overbooked flight is entitled to a compensation up to €600 per person.

What to do if the flight was overbooked
Unfortunately it is not enough to know that your flight is overbooked. You should still come to the airport and register your flight. After denied boarding due to overbooking, the carrier must provide you with information on other ways you can reach your destination.

If you want to get a compensation, you need to have written evidence of denied boarding. It should be written on your new boarding card or luggage receipt. If you don’t have it – please contact the carrier personnel.

If your flight was overbooked, your carrier must provideyou with free meals and drinks. You should also be allowed to make two free calls, use e-mail or send a free fax. If you have to wait for the flight for one or more nights, the carrier must grant you free accommodation at a hotel, including transport to/from the airport.

If you went on a business trip and your ticket was bought by the company – don’t worry. Compensation for cancelled flight belongs to the person whose name is on the ticket.

What compensation are you entitled to?

  • 250€ – If you reached your destination more than 3 hours late and travel distance was up to 1,500 km
  • 400€ – If the distance was between 1 500 km and 3 500 km and you reached your destination more than 3 hours late.
  • 600€ – If the travel distance was over 3 500 km and you reached your destination more than 3 hours late.

Regulation (EC) No 261/2004 of the European  Parliament and of the Council

Regulation (EC) No 261/2004 of the European Parliament and of the Council was signed on the 11th of February in 2004. This Regulation established common rights on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights.

You are entitled to a compensation if your flight was delayed, cancelled or overbooked by the airline’s fault and corresponds to the criteria listed in the EC 261/2004 regulation.

If your flight was delayed, cancelled or you were denied boarding due to overbooking for more than 3 hours, under the EC 261/2004 regulation you are entitled to:

  • Full compensation (from 250 EUR to 600 EUR depending on travel distance: up to 1,500 km – 250 EUR, between 1 500 km and 3 500 km outside the EU – 400 EUR , over 3,500 km – 600 EUR),
  • Free meals and drinks, two free calls, e-mail or free fax. If you have to wait for the flight for one or more nights, the carrier must grant you free accommodation at a hotel, including transport to/from the airport.

If the flight was cancelled less than 14 days before departure, the passenger is entitled to get a compensation in accordance with the air passenger rights laid down in the EC Regulation 261/2004.

A person cannot be entitled to compensation if a flight was disrupted due to force majeure or for reasons not related to the airline’s operations. Examples of extraordinary situations include:

  • Weather conditions that are not suitable for the flight, natural disasters (e.g. the Ejafjadlojokudlio volcano eruption in Iceland in 2010)
  • Airport operation disruptions
  • Acts of terrorism or military actions
  • Trade union strikes
  • Airplane manufacturing flaws
  • Airline bankruptcy
  • Other reasons not dependent on the actions of the airline
error: Content is protected !!